Work in progress.

Some things are broken round here.

  • The Lonely Road

    If it has ever occurred to you to start something, you know how lonely that can get. If you do that chronically, you probably over-estimate your abilities, have a high threshold for pain, or you're downright insane. The truth lies somewhere in the middle.

    Welcome Drew Graham. Let's kick some ass. Welcome Drew Graham. Let's kick some ass.

    For almost a year, I did this alone. I started a company in a foreign country, in a language I barely speak (getting better at it), in the city of traffic jams.

    It was hell. I would not recommend the 'sole founder' approach to anyone.

    (Insert ten months' worth of whinging)

    Yet every time someone asked, 'why are you a sole founder?'

    I found my answer to be somewhere between 'because I haven't met the right person' and resignation. Singapore is not the Valley. Singapore is a land of risk-averse people who would pick a prestigious-sounding multi-national over plucky little companies, even if they paid them more. Singapore is a land of highly paid jobs, insanely high rentals and cost of living, so there's no wonder that few of us choose to make that leap. (Why do I do it? I started early, and there's no going back.)

    Meeting the right co-founder is possibly harder than meeting the right life partner. You pull late nights, need to know you can count on them, eat with them, fly with them, drink with them, hustle with them, and generally spend more time with them than you would with your family. You even get haircuts with them (see pic above for co-founders' co-haircuts).

    That person seemed, for a time, unattainable. :)

    I'm happy to announce that today my friend and fellow hustler Drew Graham has joined me on my journey at Wobe, as my co-founder and all around hustler companion. Our plates are scarily stacked to the ceiling at the moment, possibly beyond, which can only mean great things are afoot.

    Thank you for coming on this crazy adventure with me. I promise I'll pack two pairs of pants, maybe even a map.

  • Mee Lay

    When I was growing up, I thought all families had the same weekend lunches as mine: a giant cauldron of yellow noodles, simmered so long in an anchovy broth that they fell apart when you picked up your noodles with chopsticks. You had to use a spoon.

    Ah ma made them every Sunday, but ah gong made the chilli. Even today, I have difficulty accepting anyone else's roasted chilli in my soupy noodles. Kin Kin's legendary chilli pan mee comes close, but nowhere close to my grandparents'.

    We'd all go for seconds, thirds, and Ah ma would not touch the noodles until she was satisfied we'd all had enough. "I don't like chicken wings and drumsticks, ew. I much prefer the tips." Her life was one of sacrifice, and of idiot grandchildren who ate all the chicken wings because we believed she only liked the tips.

    In love and life, when you have been loved so fiercely, quietly, and sacrificially, it takes years of learning to learn not everyone will love you like that.

    Thank you, Ah ma, for all the mee lay, chicken wings, kiam chye ark tng and pomfrets you made me have. I will be here with you even if you don't know it. I hope in heaven they have people cooking noodles for you, and I'm fairly sure it has an endless supply of pomfret eyeballs and soya sauce. Thank you for teaching me how to love.

  • To the Mountain

    Going to the mountain. Going to the mountain.

    In all of my 29 years, my grandparents had been such a big part of my life that I could have never conceived of a life without them. Like the 1128-episode TV serials they watched, Ah Gong and Ah Ma just went on and on.

    In the background, their voices blended in with the voices of the Chinese TV stars I loved in the 1980s. In our tiny little flat where my parents, grandparents, brother and I lived, my grandparents and I drank tea, ate porridge, watched bad TV and forged a home together on stuffy Singapore afternoons so humid that the air wore thin. My parents were young parents; their parents even younger. My grandmother became a grandmother at the age of 44. She was also my defender, provider of tasty hot drinks, and full-time worrier: the act of not eating rice, at any time (even after lunch), was grounds to bring on DEFCON 1. No possibility of relenting until I had eaten another bowl of rice. This would repeat every hour.

    I was the weird, silent, brooding grandchild, who said little and spent more time in my head than on the playground.

    "I love you, ah girl," she said. "You are my little mouse. So soft, so quiet. I never know what's in that head."

    What was in my head was any of the following things:

    "I'm going to live in a hut on a farm and make cheese, Ah Ma!" (Much further than going to the moon, for a kid from a country with nowhere to go but the sea and large buildings)

    "That sounds fun. Will you make me some?" Ah Ma smiled. She smiled kindly all the time, at everyone, but especially to her grandchildren.

    "When I grow up I'm going to travel the world, Ah Ma!"

    "That's nice, the world has many people for you to help."

    She indulged my fantasies, and believed I could and would do all the things I said I would.

    Everything my brother and I did, no matter how small or mundane, made her wide-eyed in wonder.

    "Wow! You took a bus home successfully without getting kidnapped! Good job!"

    "Wow! You managed to cook instant noodles without causing a fire! Amazing!"

    "Wow! The both of you managed to go a week without arguing! Great job, kids!"

    If you have kids, I hope you believe unconditionally in everything that they dream of. We do too little of that in spite of our modern accomplishments.

    There are certain places where life seems to go on in the way one's forefathers have always lived. Singapore of the '80s was not one of them. My grandparents held different paperwork and nationalities in their lifetimes. My grandfather was a Chinese subject in Sun Yat-Sen's Republic, an illegal immigrant to then-Malaya where he may or may not have been a British subject. He was then, in the 1940s, a Japanese subject in occupied Malaya. With every decade he seemed to switch papers, though not by choice. In the late 1950s, a citizen of newly formed Malaysia, before finally arriving at the citizenship he would take to the grave: a Singaporean, finally, in 1965, at the dawn of the country's birth. Even as a child, I had a vague notion of this: the distance between my parents' lives and mine, was nothing compared to the one between theirs and their parents'.

    My grandparents' world was, and still is, a black hole to me. Ah Gong did not like talking about his childhood in China: he did not appear to like it much. Ah Ma did not talk about her younger days in Malaya much; she did not appear to know that modern Singapore and Malaysia are now different countries. To her, home was Clementi, in the western parts of Singapore. Then there was her old home-in Johor, in another country. She just somehow needed a passport now to see her family. Theirs was a life of the tragedies of war, the chaos of a great fire, the unending struggle with poverty. The fear of unknown elements hiding out in dark corners: Ah Gong was attacked on the head with a cleaver once. He survived and did not seem to think much of it, for he never spoke of it. Their world was foreign to me.

    To all who came to see me at the home I shared with my grandparents well into my early 20s, my grandparents were a constant presence. No one understood a word of what they were saying. They spoke a specific strain of Teochew with a perfect high pitch, in tones so song-like they seemed to have never left Swatow. If you had come to my house to work on a school project or to eat a meal, you would have only known of my Ah Ma as the kindly lady with a glint of generosity in her eyes, who often chattered at you in a language you had never heard.

    I would have translated, "she asks if you would like Milo or coffee? If you'd like to have porridge? What about pork ribs? Noodles?"

    It was as though I shared a secret language with my grandparents, the language of Chinese elves (so high-pitched, so strange, so song-like, most of my friends would say I sound like a fairy whenever I spoke to her). In our world, the one I inhabited whenever I spoke this language of elves and fairies with her, it was a world of love, kindness and happiness. I cannot be angry or upset at someone in Teochew, because the only people who spoke it to me taught me only the words of love.

    Two weeks ago, my beloved Ah Ma left us after a long battle with dementia in which she degenerated and atrophied tremendously.

    When I first learned of the concept of death as a child, I interviewed my family members about their thoughts on death. To my horror, Ah Gong said he hoped, wished, desperately, that Ah Ma would die first.

    "How can you be so mean?" I poked his singlet-covered beer belly, before running into my room to cry secretly. The idea of my grandmother dying, even at 5 years old, even as a passing remark, was too much for me to bear. To me, grandma and grandpa just went on and on. They woke up every morning at the same time. They walked for the same amount of time at the same place every morning. They ordered the same food after the same walk. They took the same route home. They peppered their lives of sameness with jokes and tenderness.

    When I stood in front of her coffin two weeks ago to say a few words about her, I, of course, broke down. Ah Gong, who once said he hoped she died before he did, had in fact been astute and well-prepared. She slipped away, never to return, after he died a few years ago. He made sure to prepare her funeral portrait, as one of the last things he would do for her.

    My grandmother had few friends, I recalled, but she had a world of fans. People came from Malaysia to tell us how she had, as a teenager, refused to let her nephews and nieces go homeless. Despite having not very much, she found them a home. My dad spoke of how, as a child with her as a mother, he was acutely aware of how poor they were. Yet she would make it a point to feed the neighbours' 11 children because their mother had eloped and left home. She had a kind word for everybody, and kinder acts for anyone who needed it.

    After gathering myself, I managed to squeak out a few things about her.

    I used to be ashamed of my full name, I said. My grandparents gave it to me. It's the sort of name that's so full-on Teochew, so obviously old school, that once you saw it you would immediately know where my family came from.

    You're a Teochew girl, aren't you. You sound like you never left the homeland-every time you ask me for fried shallots, I wonder why a little girl like you talks in such a funny, old school way.

    That made me hate my name and my accent, but I no longer do.

    I did not know my grandparents' names for most of my childhood, I said. I honestly thought their names were Tan Ah Gong and Tan Ah Ma.

    Many of my peers in Singapore can barely communicate with their grandparents: the Speak Mandarin campaign coupled with the English-first policy made sure to eradicate any ability to speak the Chinese dialects. I was lucky to have had a window into the world, into my past, through the both of them.

    I don't even need a map to know that Swatow's cemetaries were probably on mountains or hills. The language gives it away. The act of taking the body to its final resting place, be it a crematorium or a burial site, is known as chuk sua. Going to the mountain.

    So to the mountain, we went. You're supposed to follow the hearse, dressed in white and black, and you're supposed to beat your chest and cry and weep loudly all the way to the mountain. But in super urban Singapore, all that we could do was to follow her for 50 metres to the edge of the carpark, before hopping into a bus to the crematorium.

    After the fire.

    When Ah Ma was 26 years old, there was a Great Fire near the house. She, along with tens of thousands of people, would run from their homes in search of safety on a hot, infernal afternoon. Ah Gong came scurrying back to the house from por doi to look for them, panicking when he found nothing but ashes. He thought his young bride unprepared and ill-equipped for the dangers of the world. Yet she had demonstrated uncharacteristic resourcefulness: she had been hiding in a temple with their children for hours, picking that place as it was one of the few landmarks left standing after the fire.

    After. All that was left of her was a box of bones and ash. We took turns moving her bone fragments into an urn. Parts of her bone fragments had the pigmentation of the various medicines administered to her late in life; they were frail and brittle, just as she had been.

    We put her on her shelf. We stared helplessly at her marble engraving. We vacillated between the loving, silly moments with our adorable nieces, and the hopeless sadness that filled us.

    My grandma lived 80 years of her life in poverty and in fear. Her hope and her love overcame all of it. All I can hope for is for all of us who have received her unconditional love to carry her with us in the rest of our lives.

    That our hearts are large enough to carry the world, because she showed us how.

  • Two Pairs of Pants

    I've been selling and hustling for much of my young life. I've learned loads from each part of it, no matter how small or insignificant it may have been at the time. I sold cable car tickets. iPod cases. DVDs. Button badges. Most things, really. In hindsight, they've come together to define what I do today. It's amusing to think of it, really.

    Bookmarks

    In my teenage years, I spent most of my vacation months hanging out in the Central Business District. Each day, I would sell (under the 34 deg C sun and extreme Singapore humidity) various items, ostensibly for a charitable organization that worked with destitute elderly people in Singapore.

    I was 15. It seemed like a great way to spend my days{, and I made them between $10 000 and $15 000 a day, selling bookmarks to disgruntled bankers and lawyers (I was very good at it). Years later, we found out that the founder bought fast cars with the cash, which is why I now have a bullet point in my own charitable organization (we send girls to school in India)-"we travel by bus, train and economy class, and the only people who get paid are the people who work on the field".

    Lessons learned: it was the first time I learned to sell the hell out of anything, and if you stand in the heat and sweat long enough (12 hours), eventually people will buy stuff from you.

    Button Badges

    With my brother Adrian Tan's help, I designed and made button badges. We ordered a button badge machine from eBay. We had different themes (his was punk music), I specialized in ironic and weird businessy/political/tech buttons.

    People in Kansas seemed to like my buttons. A lot.

    Lessons learned: there is great value in making. I wish I did more of that, and I will be trying to do more of it. Making something with your hands was the best experience ever for a kid of 15, and eBay at the time was revolutionary. It opened up a world of global commerce to me.

    Etsy before Etsy

    Whenever we went on family vacations, I would convince my parents to loan me a small sum ($100?) so that I could buy a bunch of 'craft' items from Bali, Bangkok etc.

    I sold them on eBay for ungodly amounts of money because I would write beautiful copy about "handmade" and "artisan". In 2000. I truly believed it at the time.

    I still have some of those photo frames, notebooks and paintings in my parents' house. When I discovered at the tender age of 16 that all of this stuff was mass produced, I felt I could not see them anymore.

    Lessons Learned: having a product that people want is basic, but having a product people want and can easily access, is essential. eBay and PayPal opened that window, but good old copywriting was the secret sauce, and it continues to be for me in most of my businesses.

    DVDs

    At 17, I came to terms with the fact that I am indisputably queer. I did not panic. I did not freak out too much. I was not bullied. But I also had no idea what it meant to be a queer adult: I did not know any such people, and I did not see them on TV or in movies. It was 2002. I ran a "DVD ring" which distributed queer video content (not pornography!) to other teens who wanted to see people like us on screen. There was no Tumblr. The idea that queer people existed on screen was something that saved my life.

    The movies were horrible, and I don't believe that queer movies have improved since. It was something I needed to do at the time.

    Lessons learned: I cannot do the things that I don't love. I don't love queer movies, and I don't love incremental tech that aims to solve first world or Silicon Valley problems.

    iPod skins and cases

    In the first year of college (2004), I imported iPod skins and cases. I was loads cheaper than anything available on the market-I seemed to know what people wanted, and built the connections to make that happen.

    Emboldened by my marginal success as a 19 year old, I wrote to Waterfield Bags telling them I would like to be their sole Singapore distributor. I had no capital, of course. They wrote back with a very encouraging note and walked me through the process of what I should have if I wanted to do that. I of course, could not garner the resources. But it was the first time that someone had ever spoken to me like an adult. As a young Singaporean kid at the time, most of my life experiences (outside of the home, which was a very progressive environment for me in every way) had been about the things I could never ever do because I am a kid and I am a girl and not rich. 10 years on, just a year ago, I would get on a motorbike and travel a distance to a tiny office in a Jakarta suburb, to bug somebody to give me the rights to sell rather hard to get. He would say yes, and it would become the basis of all of the work I am doing today.

    Lessons learned: Don't pre-judge yourself. You are not weak, inferior, poor, or incapable because someone of where you come from or what you are. Action, like the act of reaching out and saying I will do this, does.

    Macs

    In 2004, I started selling Macs at one of the Apple retailers, and did so well I was featured in Cult of Mac and Scoble's blog, which brought me a certain degree of international / tech 'fame'. There are many people I know, still talk to, or have met, especially in the US and in Europe, because of these early international tech links. In many ways, every aspect of my adult life has changed because of the years I put in selling computers and iPods. That I run around doing crazy businesses, Steve Jobs 2005 Stanford commencement speech. Learning to sell the shit out of anything, standing on my feet for 8 hours a day. And I mean anything.

    Through my time walking the fertile grounds of Mac stores selling thousands of dollars of hardware a day, often to the extent of forgetting to eat, I developed a loyal clientele of high net worth individuals to whom I became their personal technician. That put me through 4 years of relentless backpacking throughout and after college. I encrypted emails for mining tycoons. I backed up data (there was no 'cloud' back then!), retrieved data from corrupted hard disks, ran around with bootable flash disks with installable OSes and data retrieval utilities in my wallet. I had a FireWire cable in my pocket most of the time. I took apart hardware, put it together, and somehow never had enough screwdrivers. They paid me well for it, and they taught me about charging for what clients should think I am worth, rather than what I thought I was worth, which at the time was, not very much. I got to see every single Southeast Asian market extensively, traveling on $200 for a month (how did I do that?), learning to stretch my dollar. Being a part of the Jobesian / Apple meteoric rise and return in that period changed everything about my professional and personal trajectories.

    Lessons Learned: hustle hard, and do it well; people in general will not take advantage of you. "How much will it cost for the 7 hours you just spent taking stuff apart for me and saving my data?" "Maybe $100?" (Remember, I was 19…) They would laugh and say, here you go. And hand me $1000. It taught me that when I am in a position to reward a young hustler, either financially or in terms of opportunities given, I most definitely will to pay it forward.

    When I was in the middle of all of that, people constantly asked: why? What good does it do? Why are you travelling around India or Indonesia for weeks and months and living like a hobo, instead of taking multiple prestigious bank internships?

    Somehow, I had the weird feeling that it would all make sense. It has only just started to (and it's not like I did shabbily in the time before). I quite simply chose a different path, not because I had so much conviction and talent, but because to me those paths were the only ones open to me.

    I'm so excited to see what the next 10 years will bring. I've spent the last 6 months living in Jakarta, building Wobe and getting to learn every single day about the wonderful place that is Indonesia. What I have now, which I did not have before in my formative entrepreneurial years making buttons and selling DVDs, is a team of hugely amazing, talented, and most importantly, good people, who I have the privilege to lead. Teams are everything.

    I've come to see that these insane plans of mine did not come out from a vacuum. I did not just sit in an office one day and decide, "I should get into (insert generic type of) business". They came from sitting in a 36 hour bus rides talking to people in languages I don't understand (Turkish and Arabic, for example), building and making all kinds of crazy products with all types of crazy people (I once built a website for a West African airline, but they never flew because their leader was deposed to Burkina Faso).

    They came from being told several times a day that I could not have something because I am a girl, a foreigner, or just plain unlucky. A train, a bus, a business opportunity, but having to figure it out anyway because sometimes… you just have to.

    One morning in 2010 I got out of a train from Aleppo, and found myself in Gaziantep, a border town between Syria and Turkey. The problem, as I soon found, was that I had no euros or Turkish lira. I did not have any money except worthless Syrian money. There was no ATM at the train station. I was, in short, screwed. Experiences like that have been far more difficult than anything hard about the hard in "it's so hard to do business in Asia".

    (I managed to barter a ride to the next city.. I think I traded a Turkish kid some notes and coins 'from the Far East' so that he would buy me a $1 bus ticket!)

    Experiences shape you. My formative entrepreneurship taught me about payments, exchange rates, marketing, making, selling and most importantly, customer service.

    The time I had to sleep on the dust outside Trichy airport (long story), when the auto-rickshaw I was driving around South India broke down on an unlit hill. The many times on the road in which I've had to deftly worm my way out of extreme sexual harassment. All of those experiences are starting to make sense to me now.

    I probably spent less on all of that over the past decade than I did on getting a degree. As a child, the stuffy classrooms in Singapore that I sat in and the theoretical problems I worked on, may have formed the foundation for many other things. I learned about hard work, and I also learned about dogged persistence there. But if you told me that all of my childhood dreams, inside those classrooms, looking out into the world and dreaming of a life on the road, doing things in the world, outside of a four-walled environment, that all of it would come true and that reality would be even better, I would not have believed you.

    Thank you to all the crazy ones who believed in me enough, some of you even enough to come along on the ride with me. I pack snacks and biscuits, and two pairs of pants.

  • To the Young Queer Nerds

    Dear (your name here),

    Imagine for a second that the year is 2000.

    Holding hands with your girlfriend in public is either an act of defiance or shame.

    The world is years away from The L Word: nobody knows yet that it sucks, that lesbian life does not have to be "like that". (Bette Porter is bad for you; Jenny is worse.) No one has ever met a married queer couple. The idea did not exist. You're supposed to aspire to cohabitation, no kids, and two sets of power suits. But you don't.

    You are never going to meet the woman of your dreams at the smoking section of the weekly queer party. Definitely not on the dance floor. They can't hear a single word you're saying, and they don't care. They don't care that you've found your major and the internship of your dreams. They won't even remember your name after they've fucked you (badly).

    But it's not 2000, and no one really cares who you hold hands with anymore. Kinda. Sorta. We've made a ton of progress-there are now women married to each other! And you know them, because they write about it on Facebook! Ha!-yet for all the progress in the world, the music never improves at these parties. One day, maybe in 2040, we will have driverless cars and queer clubs which play jazz. I'm putting all my money on the driverless cars.

    I just want to tell you that it's ok if you're badly dressed, somewhat awkward, and a bag of nerves. That your nerdy hair cut is OK, too. The makeup you don't have-you can always YouTube it later. Or not. Someone out there likes badly dressed nerdy girls who don't know how to put on makeup. They'll even listen to you talk about linguistics or Burmese history or app development, too. You'll meet her.

    It's ok to screw up. It's ok to be messy. Nobody expects you to "grow up" any faster than you should. Your friends who are so 'sorted out'? They're all pretending.

    That older woman you love is going to break your heart.

    You're going to let her. Often.

    That's okay, too. We learn.

    Drink good whisky. Toss the vodka orange shit. If you have to drink rum and coke, make sure it's good rum. One day you'll learn that drinking is fun only when it tastes good, and you might even learn to stop just before you are no longer in control of your body, or your thoughts. Two is a good place to start taking stock. Zero if you are driving.

    If the booze makes you want to call or text your ex / the love of your life (who doesn't feel the same way anymore, or ever), give your phone to your friends and tell them to never give it back to you until two hours after a sausage McMuffin.

    It's okay to use an alias until you're comfortable that the girl you're talking to isn't an axe murderer. With girls, that can take anything from two minutes to never.

    Don't stay over unless you want to see her again. Or unless she lives near a cool breakfast place, and it opens early.

    One night stands are boring. But if you have to, and there are seasons for that kind of thing, you need to be ok with learning to ask and to answer uncomfortable but important questions. It's the right thing to do.

    Avoid hyphenated relationships you're not really involved in, like the bubonic plague. They're worse than that. For example, avoid dating your ex-girlfriend's ex-girlfriend. Also avoid accidents: do not sleep with your ex-ex girlfriend's on-off girlfriend. Hyphens are trouble. There are hot, single women out there. You just have to look outside your phone book. No hyphens. No exceptions.

    Eventually, you'll learn to identify the toxic ones before they even come close to you, and your heart won't be needlessly broken anymore.

    Is there a type you're drawn to? Do they break your heart? Maybe it's the hapless artist whose broken spirit you want to save. You need to let her know she's not going to set your life on fire, just for the heck of it, ever again. Perhaps it's the stoic, powerful women in your life who don't appreciate your struggle for parity. It's ok-you're going to be more powerful than them someday. Without stoicism.

    They're going to make you think that it's your fault. It's your fault that you're a slut. It's your fault that there's a string of broken hearts. Sometimes, it is your fault. Own up to them when you can. It might take years before you are sorry enough for everybody. But you tried. And no one cares.

    Quite often, you will meet women who want you to travel halfway around the world to prove that you are really into them. They don't mean it. Don't go, unless you have other things to do there. Or unless you have a fire for her which isn't just in your loins.

    If she wants to marry him, and still see you on the side, leave.

    The world tells you it gets better. It does, and then it doesn't.

    People-and this can be family, insurance companies, government bodies-are not going to take your love seriously. Especially if you are a woman who loves another woman. If you are feminine enough, nobody will like your 'rejection' of masculinity. If you are not, nobody will like your 'attempt' to threaten theirs, a threat which you've made just by merely existing. If you are a woman who loves a woman who was not born one, it's going to be that much harder for you. You will not be invisible for much longer.

    Your family is much more resilient and loving than you imagine.

    Love them back.

    Be young. Be queer. Be the nerd that you are. When you get older, it's the algorithms that will get you laid.