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Secret Lives of Tech Support
Tech guy walks into room. He says, customer wants to know if his item can be replaced, out of warranty. Other tech guys look like they want to punch him.
A: “No no no! How can you get up and leave the counter and come in to ask me that question?”
B: “Why not?”
A: (deep breath) “What you just did, was equivalent to: let’s say you just used a Durex condom the last time you had sex. You expect it to work, but you’re got that 1% of condoms that didn’t, and now, you have a kid. You go to Durex and say, “Can you provide me child support,” and the representative gets up, says gimme one sec, I’ll check with management… you’re already holding your breath thinking there’s a chance. He comes back and says no I’m sorry we can’t. Now compare that to if he’d said flat out that it won’t happen. Both are the same endings, but you have to stop creating that hope. Geddit?”
B leaves.
Me: “What’s up with that condom story?”
A: “Some people only understand if you put it into context for them. For him, it’s got to be all about sex. Come in here more often… you’ll see.”
11 Comments
you really need a new job.
Excuse me — bwahahahahaha.
hahahahaha… nicely explained though..
mine would probably be food related. how about that wasabi overdose that failed to tingle my scalp? or meepok with non-bouncy fishballs? or fish head curry that did not induce that snotty runny nose (ok, that’s a little gross…)?
been following your blog for a while. makes me homesick in a heart-warming way. thank you for your interesting points of view.
frozen ananas
Haha, tech support is one of the most unenviable jobs in the world.
who’s tt tech guy? david or soon? LOL
hehe… that is a very true scenario. But then again, it does look like it gives some hope, and that the guy did try to help the customer….
hey there, could you do something about the “contact” page? I think it just displays “mailform”. i’m going into SMU this year (you were from there )and I’m thinking of buying a mac. Got some questions to ask. Thanks!!!
thanks, i didn’t realize the form wasn’t working. it does now, so fire away. i’m still in SMU, though it doesn’t seem like it =)
THERE…I know you’re a brilliant writer…but that doesn’t mean you can CORRECT my spelling miss SC =]
Hi There! I am the stupid being who evolves the joke around,thanks for making this conversation so well-known so that the “Durex conversation” can and will last for generations to come. Anyway,just for your info,I decided to give nothing else to the crowd,no more false hopes. Cheers to you,Babe! Thanks to you!